Branch Manager

Job Description

We are very keen to talk to anyone who is currently a senior property consultant or branch manager looking to take that next step and build a long-term future. If you have the ambition to become one of our Directors of the future, please get in touch! 

What is expected of a Branch Manager?

Staff motivation & daily performance – Encouraging structure to each person’s day by delivering morning meetings.  Set clear expectations by delegating tasks to your team and checking in with people throughout the day to see how this is being managed.  Monitor staff effectiveness and productivity by promoting soft targets for referral quotes, review requests, and a number of tasks completed.

Exceptional Customer Service – Continually share company best practices with staff as well as highlight the benefits of performing exceptional customer service.  This includes the simple understanding that providing great customer service does not only offer the ability to earn automatic review bonuses but is also the definition of a successful property consultant.  This should be reinforced with a recorded plan around targets to ensure a steady flow of 5*reviews.

Current Regulations – It is essential that you have a comprehensive understanding of the Estate Agency Regulations, Data Protection Regulations, and Anti Money Laundering Regulations.

Propertymark NAEA Qualification – You should have or want to complete the Propertymark NAEA technical award in residential sales or lettings.  If you have the experience required to be a branch manager, you will find this qualification both logical and enjoyable to complete. This will also benefit your professional development as we move closer to the Government’s intention to regulate the industry.

Branch Manager role in supporting Sales and Lettings team duties include: 

Prospecting for new business – You will look to manage the team efforts canvassing for new instructions, which will include maximizing indirect opportunities by training the method of database management to find hidden opportunities.

Telephone calls and emails  – Continually monitor and ensure these are dealt with professionally, accurately, and with detailed messages taken and distributed.  This includes supporting and encouraging Property Consultants and Level 1 & 2 Senior Property Consultants.

Applicant registrations – Ensuring colleagues are registering contacts correctly for both Sales and Lettings enquires, including booking appointments;

Maintaining high standards of personal and professional conduct  – Lead by example in dealing with customers (including Vendors, landlords, buyers, tenants, and many other organisations);

Accompanying viewings – Monitor and train colleagues in building a rapport with clients to understand their requirements;

How to negotiate both sales and lettings offers – Training colleagues how to identify the best options for the vendor/landlord;

How to progress a sale –  Have a comprehensive knowledge of each key stage of a sale through to a satisfactory completion including liaising with Vendor, Buyer, Solicitors, and Mortgage Brokers to establish regular updates for your clients.  This will include encouraging the support learning of this process with Property Consultants and Level 1 & 2 Senior Property Consultants;

Leading and directing team awareness – Train your team how to recognise opportunities to secure new clients and instructions;

Valuation management and client relationships both prior, during, and post-instruction;

Ongoing valuation training;

Advocating our priority level of customer service – Continually encourage standards that clients will recommend and to do this we must have an overall ‘Ethos’ to always remember to keep clients (Buyers, Tenants, Vendors, and Landlords) informed at all times.  Whether this is booking appointments, changing appointments or you have left a message but waiting for a callback, we must keep clients updated!

We would be very interested to hear if you believe you have the following:

Passionate ability to deliver outstanding ‘Customer Service’;

Friendly telephone manner with a willingness to please;

Good organization and self-motivation to be able to manage and prioritize a busy workload;

A natural sense of understanding the importance of ownership to a particular issue;

Excellent computer skills to include MS Office Outlook, along with some knowledge of Excel and a keen interest to learn our property software package;

General knowledge of Watford would be beneficial but not essential, but with an interest to enhance your understanding of sub-areas of Watford.

Would you like to be part of the Fairfields team?  Please get in touch and let us know some great things about you, along with a copy of your CV.